Rack’Em Racks Return Policy: Rackems.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for a Return Merchandise Authorization (RMA). Once you receive an RMA number, all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of a RMA or without the RMA number on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted.
Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.
If the item is damaged in transit or Damaged on Arrival (DOA) an exchange will be made or refund issued.
Delivery and Damaged Shipments Policy
- Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you.
- Write down any visible damage such as “box crushed”, “torn”, “creased” and other circumstances about the delivery.
- If you find concealed damage, save the carton and packaging material. Call our customer service department immediately at 877-722-5369.